For safety reasons we would like to check the water resistance of Trend/Compact BA00045 batteries with serial number D5 to D8, M17, M18 and M19.
The battery is one of the most important parts of an e-bike. If you store the battery correctly or put it aside after cycling, you contribute to the lifespan of the bicycle battery. With regard to safety of bicycle batteries, fire risk due to damage is one of the most important points of attention.
QWIC e-bikes are equipped with high quality Lithium-ion (LI-ion) batteries. LI-ion batteries convert chemical energy into electrical energy and are characterized by a high energy density and rechargeable battery. The danger with these types of batteries, and in fact like all other batteries, is the possibility of overheating and then catching fire. Overheating or burning in a battery can occur when a battery is not completely waterproof.
Check the Trend/Compact battery!
Type: Trend/Compact Series BA00045 battery contains serial number D5 to D8, M17, M18 and M19
Some of the Trend/Compact batteries supplied may not be completely waterproof. This problem can occur with Trend/Compact Series BA00045 batteries which contain the serial number D5, D6, D7, D8, M17, M18 and M19.
The serial number can be recognized by the SN no. on the back of the battery. The images opposite are an example: XWHL20L2D7E0001 and WDHL20DCM182400407.
Please note, the recall only applies to the BA00045 batteries described above and not to BA00040 batteries.
Why do these batteries need to be checked?
After conducting quality checks, QWIC deemed a part of the Trend/Compact Serie BA00045 (490Wh) battery with serial numbers D5 till D8 and M17, M18 and M19 do not meet our quality demands. We find it important that the safety of our QWIC-users is guaranteed and will not take any risk regarding this. Therefore, we are recalling these specific batteries to check them for quality and water resistance. QWIC’s electric bikes are equipped with a high-quality Lithium-ion (LI-ion) battery. LI-ion batteries convert chemical energy into electricity and distinguish themselves with a high energy density and rechargeability. The risk with this type of batteries, or with any type of battery, is in the possibility to overheat. This can cause the battery to catch on fire. Overheating or fire in a battery can happen when a battery is not entirely watertight and when the safety mechanism is not activated. This possibility exists with a part of the Trend/Compact Serie BA00045 (490 Wh) battery with serial number D5 till D8 and M17, M18 and M19.
Do I have to pay for this?
No, QWIC will take care of the costs. We only ask you to make time to go to your QWIC dealer to hand in the battery.
My QWIC dealer doesn’t exist anymore, where can I go?
On our website www.qwic.nl/verkooppunten you can find all current QWIC dealers where you can hand in the battery. If you have any questions, we are happy to help you by e-mail at service@qwic.nl.
Check here if your battery is eligible for the recall: