The legal warranty applies to all QWIC e-bikes. If your e-bike develops a defect during the warranty period due to faulty materials or equipment, your QWIC dealer will replace the faulty parts with new or revised components during the warranty period. Find out more about our warranty conditions here.
In general, all e-bikes from the QWIC range come with a two-year warranty. Depending on the model, you can even benefit from a 5-year warranty. You can find out which e-bikes are subject to the special warranty conditions here.
Please ensure that you keep the purchase invoice for your e-bike in a safe place. The purchase date is indicated on it. Using this purchase date, both your dealer and QWIC can ascertain the amount of warranty still applicable to your e-bike.
In the past, we issued warranty certificates during a few promotional campaigns. However, this is not a standard procedure, as your purchase receipt is fully sufficient for determining the remaining warranty you possess.
All Mira & Atlas models come with a 5-year warranty on the battery. All other components are covered by the standard two-year warranty.
A 5-year warranty period applies to all Premium Q models. In 2023, we will also provide a 5-year warranty on the Premium MN7D and MN7D+ models. This applies to both the electronic components and the battery.
Our electric bicycles meet strict quality requirements. Should it nevertheless be necessary to make a claim covered by the warranty, then your local QWIC dealer is the first point of contact. When purchasing an electric bicycle at an authorized QWIC point of sale, the purchase agreement is concluded with the corresponding dealer. This means that the dealer is also your contact person with regard to the warranty.
The dealer can instantly identify and assess problems. For questions or comments, the dealer can contact the technicians of our Customer Service department.
Please note: If the problem occurs outside the warranty period, costs will most likely be charged by the dealer.
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