Why do these batteries need to be checked?
After conducting quality checks, QWIC deemed a part of the Trend/Compact Serie BA00045 (490Wh) battery with serial numbers D5 till D8 and M17, M18 and M19 do not meet our quality demands. We find it important that the safety of our QWIC-users is guaranteed and will not take any risk regarding this. Therefore, we are recalling these specific batteries to check them for quality and water resistance. QWIC’s electric bikes are equipped with a high-quality Lithium-ion (LI-ion) battery. LI-ion batteries convert chemical energy into electricity and distinguish themselves with a high energy density and rechargeability. The risk with this type of batteries, or with any type of battery, is in the possibility to overheat. This can cause the battery to catch on fire. Overheating or fire in a battery can happen when a battery is not entirely watertight and when the safety mechanism is not activated. This possibility exists with a part of the Trend/Compact Serie BA00045 (490 Wh) battery with serial number D5 till D8 and M17, M18 and M19.
Do I have to pay for this?
No, QWIC will take care of the costs. We only ask you to make time to go to your QWIC dealer to hand in the battery.
My QWIC dealer doesn’t exist anymore, where can I go?
On our website www.qwic.nl/verkooppunten you can find all current QWIC dealers where you can hand in the battery. If you have any questions, we are happy to help you by e-mail at service@qwic.nl.
Check here if your battery is eligible for the recall:
Check!